Worry-Free Guarantee

  • 90 day return or exchange
       satisfaction guarantee
  • 2 years all-inclusive loss and
       damage insurance - one claim
       per hearing aid*
  • 4 years all-inclusive manufacturer's
       warranty including repairs*
  • 3 years of batteries supplied
  • 3 years of complimentary
       clinic visits, service and supplies
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    Step 1: A Hearing Test

    The first step to getting a hearing aid is having a complete hearing assessment by a hearing healthcare professional.

    Step 2: Counselling

    After the hearing test, you will sit down with the clinician and discuss the results. At Keystone Hearing Aid Centre, we emphasize education and counseling – we want to ensure that you fully understand the results.

    Step 3: Hearing Aid Evaluation

    We will then discuss what your options are - whether this involves hearing aids, hearing protection or simply continued monitoring of your hearing. It may even be possible to try out a hearing aid right in the office to give you an idea of what the experience will be like.

    Once we decide on the style and level of technology that is right for you, we may take earmold impressions of your ears. These will be sent to the hearing aid manufacturer where your instruments will be custom fit for you.

    Steps 1-3 are typically done on the same day and take about 1 to 1 ½ hours to complete.

    Step 4: Fitting

    About 1-2 weeks later, you will come in for your fitting appointment where we will fit the hearing aids to your ears and program them according to your hearing loss.

    Today’s hearing aids are highly adjustable and can be fine tuned extensively. We will typically not do a lot of fine tuning the first day, but wait until the follow up appointment. This allows you time to get used to the instruments.

    Step 5: Follow Up

    About 1-2 weeks after the fitting, we will make fine tuning adjustments to the instruments if needed – based on your experiences with the hearing aids in your own life. This could be increases or decreases in amplification, addition of programs for specific situation, etc. We may also use specialized equipment (called Real Ear Equipment) to measure exactly how the hearing aid is amplifying right in your ear canal.

    If there are any issues with the fit of the instruments, these can be addressed as well.

    Step 6: Additional Follow Up

    If needed, additional follow up appointments are always available. At Keystone Hearing Aid Centre, all follow up visits are free of charge for the life of the hearing aids.

    Please contact us at our Brandon, MB clinic to book your appointment.